Personal data policy

At Martinez Wardrobe, we value the security and privacy of your personal information. To proceed with our services and fulfill our obligations, we require the following details from you:

Name: We collect your name to address you properly and personalize your experience with us. It allows us to communicate with you effectively and ensure accurate delivery of our services.

Address: Your address is required for shipping and delivery purposes. It enables us to send your ordered products to the correct location and ensures smooth and efficient service.

Phone Number: We request your phone number to contact you regarding your orders, delivery updates, or any issues related to our products or services. It allows us to provide timely customer support and resolve any concerns you may have.

Email Address: Your email address is crucial for communication purposes. We may use it to send order confirmations, shipping notifications, promotional offers, and important updates regarding our services. Additionally, it serves as a means for you to contact us and receive assistance or information.

IP Address: We may collect your IP address to enhance our website's security, monitor and analyze trends, administer the site, and gather broad demographic information. This information helps us improve our website's functionality, enhance your browsing experience, and protect against unauthorized access or fraudulent activities.

At Martinez Wardrobe, we collect and share your personal data solely for the purpose of delivering the goods to you. Your personal information is registered with us and stored for a period of five years, after which it is deleted. We ensure that any collection of personal data through our website only occurs with your explicit consent, providing you with clear information about the type of information being collected and the purpose behind it.

Martinez Wardrobe acts as the data controller for the personal information collected. While we do not store customer information in encrypted form, we do transmit customer information in an encrypted manner to ensure its security.

We collaborate with other companies that store and process data on our behalf. These companies are strictly prohibited from using the information for their own purposes and are only allowed to process the data in accordance with our instructions.

As a registered customer at Martinez Wardrobe, you have the right to object to the registration of your personal information. You also have the right to access the information that is registered about you, as provided by the Personal Data Act. If you have any questions or concerns regarding this matter, please feel free to contact Martinez Wardrobe via email at [email protected].

Please note that this response provides a summary of our personal data policy. For more detailed information, we recommend reviewing our comprehensive privacy policy.

At Martinez Wardrobe, we use cookies exclusively to optimize the website and enhance its functionality. Cookies help improve the user experience for you as a visitor. You can delete cookies from your computer whenever you prefer, and the method to do so depends on the browser you are using.

Logarithms

At Martinez Wardrobe, we utilize logarithms to gather information that provides us with a statistical overview of our website's performance. This statistical data helps us understand various aspects such as the number of visitors, their geographical origin, and the pages they visit before leaving the website. We analyze this information solely for the purpose of optimizing Martinez Wardrobe and improving the user experience.

The right to complain

If you, as a consumer, wish to file a complaint regarding your purchase, please contact Martinez Wardrobe at the following telephone number: 53 89 13 30 or via email at [email protected]. We will make every effort to find a satisfactory solution to your concern.

If a resolution cannot be reached, you have the option to submit a complaint to the Mediation Team for Consumer Complaints at the following address:

Center for Complaint Resolution

Nævnenes Hus

Toldboden 2

8800 Viborg

To file a complaint, you can submit it through the Centre for Complaint Resolution via the Portal for Nævnenes Hus by visiting the following link: https://kpo.naevneneshus.dk/Public/Home/ChooseLoginProvider?returnUrl=https://kpo.naevneneshus.dk/External

If you reside in an EU country other than Denmark, you have the right to file a complaint through the European Commission's online complaint portal, which can be accessed here: https://ec.europa.eu/consumers/odr/main/?event=main.trader.register